IMPACT Solutions is also a partner in a combined hybrid program that links their EAP and work/life program into the PinnacleCare Connection program. Dr. Joel Gecht, president and CEO of IMPACT says, “We recognized that many of our EAP calls were based on some sort of a health care issue linked with depression or a financial issue but we were frustrated that we could not provide our clients with direct access to healthcare advocacy on the physical health side.”

About six years ago, IMPACT Solutions began developing a personalized medical guidance service as part of their EAP offering, but soon realized that their program did not have the depth and scalability required by their broader book of business. “As a result, two years ago, we did a national search for a prospective partner and PinnacleCare Connection came on top. We were impressed by their flexibility, ease of use and how they integrate so many components for the program user.”

After 10 months of offering PinnacleCare Connection in addition to more traditional EAP services to a segment of their clients, Gecht is pleased with the results. “Our projection is that in the next couple of years we will see this as a natural progression, comparable to when EAPs started to integrate online, legal and financial services.”

But Gecht’s experience when one of his own senior employees, Director of Client Services Luci Styles Payne, received advice from PinnacleCare Connection is really what sold him on the value of the service for both his own employees and those of his EAP clients. At virtually the same time, Payne’s mother was diagnosed with cancer and heart problems and her father had a stroke.

“I just didn’t know where to go or what to do,” Payne says. “PinnacleCare Connection really helped me through that whole thing right from the beginning, looking at records, confirming when we were on the right track and helping us to evaluate whether or not we needed a second opinion.”

A big part of the service was researching rehab options for her father and figuring out which facilities had openings and whether they took Medicare. “Of course I had to go and do the final walk-throughs and check things out, but they narrowed it down to the top three,” she says.

Payne was particularly impressed that barely an hour after she called PinnacleCare Connection in the late afternoon, the liaison she was working with had one of their specialists on the phone talking to her. “I have a lot of responsibility at work and this allowed me to focus, knowing they were doing the research that they are so good at,” she says.

Gecht agrees. “PinnacleCare Connection services alleviated Luci’s frustration and improved her parents’ prognosis. She was able to continue working effectively because her anxiety was considerably reduced.”

First says the feedback from Pfizer employees using the service has also been positive. “There are cases where employees have been trying to nail down the correct diagnosis for years and finally they made the necessary connections because PinnacleCare Connection referred them to an expert in the field.”